Privacy, Data Protection, and Credit/Debit Card Security
Regent Apartments processes information about you that you provide when making a reservation in accordance with our privacy policy. By providing this information, you consent (on your behalf and on behalf of each member of your group) to such processing, and you warrant that all information provided by you is accurate.
You should note that Regent Apartments are required by law to maintain a register of all guests’ names and nationality (to be taken on arrival) and to keep such details on file for at least 12 months from the date of arrival. In addition, for guests who are not of British, Irish, or Commonwealth nationalities, the company is required to take details of your passport or other travel documentation and the address of your next destination.
For full details on how we collect, use, and store personal data, including the use of cookies, please see our full privacy policy.
We use a secure third-party service to process card payments (www.stripe.com/gb). This service is PCI-DSS compliant and allows us to make charges to your credit and debit card in accordance with these terms. We do not make or store any copy of your card details in our own systems or elsewhere. You can read the privacy policy of the third-party provider here: www.stripe.com/gb/privacy.
Enquiries
Regent Apartments will seek to respond to or resolve any reasonable enquiry you may direct to it in relation to your booking; however, Regent Apartments shall not be liable for any delay in or failure to respond to or resolve an enquiry raised directly with itself. If in doubt, you should contact the Management directly using the details provided in the booking confirmation.
Complaints
Regent Apartments wants to ensure that you have an enjoyable stay.
If you have a problem during your stay, please talk to any member of the company’s staff who will be able to help you.
If Regent Apartments is unable to informally resolve any complaint you have at the time of your stay, then you may submit a formal complaint in accordance with this procedure. Formal complaints should be submitted in writing to the Company’s email or postal address provided in the reservation information and booking confirmation. Please provide as much information as possible in order that the Company may properly investigate your complaint.
If you wish to make a complaint about Regent Apartments’ services (i.e., in relation to the booking process only), then this should be submitted to the email or postal address below:
Your complaint will be dealt with by an appointed member of the Regent Apartments management team. Regent Apartments aims to respond to formal complaints within 2 working days, but if this is not possible, Regent Apartments will notify you of this and of when it expects to respond. Regent Apartments will set out the outcome of your complaint in writing. Email address: info@regentapartments.co.uk Postal address: 33 Cavendish Square, London W1G 0PW
By booking accommodation through Regent Apartments, you are agreeing to the following terms and conditions.
Definitions
Regent Apartments means Regent Apartments which is a Limited Company registered in England and London, number <<Permit #>>, with its registered office at 33 33 Cavendish Square, London W1G 0PW
References to you or your means the person or organization making the booking through Regent Apartments.
The Booking
These terms apply to bookings made via the booking portal, the Regent Apartments website, by email or telephone, or in person with Regent Apartments.
Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorized.
Regent Apartments will facilitate payment of your booking, but you do not pay any fee or charge to Regent Apartments for its services.
You agree that the booking is for a short-term stay for leisure, business, or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7) (a) of the Protection from Eviction Act 1977.
Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 9.00 pm on the first night of your stay.
Bookings may only be made by a person aged 18 or above, and there must be at least one person aged 18 or above staying in the accommodation.
You may not re-sell or re-assign your booking to any other person or organization except with the express authority of Regent Apartments.
Payment and Cancellations
All payments shall be made by Credit or Debit Card. Regent Apartments does not charge booking fees or credit or debit card fees.
Full payment is required upon booking and Regent Apartments shall supply an invoice.
The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic, and therefore, the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Regent Apartments any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
The following cancellation provisions apply unless specified otherwise in the reservation information provided prior to booking.
Both Regent Apartments and you may cancel the booking at any time up to 14 days prior to the first day of your booking, in which case a full refund will be made to you.
If you cancel the booking within 14 days of the first day of your booking, then Regent Apartments reserves the right to retain the full amount paid. Any refund will be at the Regent Apartments’ entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of lesser value.
Regent Apartments reserves the right to cancel bookings within 14 days of the first day of the reservation where it is necessary due to reasons outside of the company’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, you will receive a full refund.
Security Deposit Requirement
Prior to occupying the property, the guest (“You”) is required to provide a security deposit (the “security deposit”) as a form of assurance against any potential damages, losses, unpaid fees, or any other breaches of this agreement during your stay.
The amount of the security deposit required will be communicated to you at the time of booking or separately in writing. Payment of the security deposit is to be made prior to occupancy and, in any event, no later than the date specified in your booking confirmation.
The security deposit serves as protection for the landlord against any costs or losses arising from your breach of this agreement, including but not limited to:
i. Damage to the property or its contents beyond ordinary wear and tear
ii. Outstanding utility bills or service charges.
iii. Any unpaid rent or fees due under this agreement.
iv. Any other costs or charges specified in this agreement or as allowed under standard UK law.
Subject to the terms herein, the Security Deposit will be returned to you in full or minus any appropriate deductions within seven (7) days of your departure from the property via bank transfer and 14 days via your card provider.
An inspection of the property will be conducted by the clean team and the landlord or their representative following your departure to ascertain if any damages or breaches of this agreement have occurred during your stay.
Should any damages or breaches be identified that justify a deduction from the security deposit, a detailed breakdown will be provided to you in writing. Any costs will be deducted from the Security Deposit, and the remainder, if any, will be returned to you.
If the cost of rectifying damages or breaches exceeds the amount of the security deposit, you will be liable to pay the balance within a specified time frame, as communicated to you in writing.
Your stay
Check-in time and check-out time shall be detailed in the reservation information. Regent Apartments may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). Regent Apartments does not provide meals or newspapers.
Included in your room/apartment will be linen and towels, shower gel, and shampoo. A cleaning service is provided, and further information is available on request.
Your accommodation will also include a supply of coffee, tea, and sugar.
You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
Smoke on the premises. All rooms and common spaces in our accommodation are strictly nonsmoking – you and other guests may only smoke outside of the premises.
Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by the Regent Apartments.
Bring any potentially dangerous or hazardous materials or equipment onto the premises.
Tamper with any fire alarms or emergency equipment.
Remove, damage, or destroy any company property.
Use any technology provided by Regent Apartments to download or access any unlawful or obscene material.
Cause unreasonable disturbance to our other guests or any member of the Regent Apartments’s staff.
Make excessive noise, particularly after 10 pm, especially from TVs and other electronic devices.
Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, Regent Apartments may have to replace the corresponding locks.
Damage, theft, and costs
Regent Apartments reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
The cost of replacing or repairing any property, including furniture, upholstery, fittings, appliances, or other fixtures and items that are damaged during your stay.
The cost of replacing any items of property which are stolen from the accommodation during your stay.
Any breach of the company’s non-smoking policy. A standard charge of £150 will be charged to your card when Regent Apartments finds evidence of smoking within the accommodation to cover cleaning costs, but Regent Apartments reserves the right to charge additional amounts to cover any damage caused by smoking.
Such costs may be charged on check-out, but Regent Apartments reserves the right to apply such charges to your card at a later date where necessary.
Where we are unable for any reason to apply such a charge against your credit/debit card, then an invoice will be sent to you, which you agree to pay within 14 days of receipt.
Regent Apartments will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.
Limitation of Liability
Regent Apartments holds no liability to you in relation to your booking or stay at and use of the accommodation.
Regent Apartments endeavors to ensure that all information provided prior to, during, and after your booking has been made is accurate but shall not be responsible for any incorrect or missing information regarding the accommodation or booking.
The liability of the company to you under these terms and conditions shall be limited to the total value of your booking (unless the Hotel Proprietor’s Act 1956 applies, in which case the company’s liability will be limited to the maximum prescribed under that Act) except where such loss is caused by the company’s negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by you.
Regent Apartments shall not be liable in any circumstances to you for any consequential or indirect loss including loss of profit, data, management time, reputation, or goodwill.
Regent Apartments shall not be liable for any damages or loss caused by conditions or events beyond its control, including, but not limited to:
Strike, lockout, or other labor dispute affecting the employees of the company.
Acts of God.
Natural disasters.
Acts of war or terrorism.
Act or omission of government, highway authorities, or telecommunications carrier, operator, or administrator.
Delay in manufacture, production, or supply by third parties of equipment or services required for the performance of the Services or production and supply of the Goods.
Nothing in this clause or these terms shall limit Regent Apartments’ liability for death or personal injury or in respect of fraudulent misrepresentation.
Severability
If any provision or provisions of these terms and conditions shall be held to be invalid, illegal, unenforceable, or in conflict with the law of any jurisdiction, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.
Waiver
The failure of any party at any time to require performance of any provision or to resort to any remedy provided under these terms and conditions shall in no way affect the right of that party to require performance or to resort to a remedy at any time thereafter, nor shall the waiver by any party of a breach be deemed to be a waiver of any subsequent breach. A waiver shall not be effective unless it is in writing and signed by the party against whom the waiver is being enforced.
Entire Agreement
These terms and conditions constitute the entire agreement of the parties and supersede all prior communications, understandings, and agreements relating to the subject matter hereof, whether oral or written.
Third party rights
Regent Apartments shall be entitled to enforce its rights under this Agreement against you or any person staying at or using the accommodation.
Otherwise, nothing in this Agreement is intended to, nor shall, confer any rights on a third party unless expressly provided otherwise.
Jurisdiction
This Agreement shall be construed in accordance with English Law l address: 33 Devonshire Mews W, London W1G 6QF, UK
Regent Apartments reserves the right to reject without further investigation any vexatious complaint or complaint made in bad faith.