Terms and Conditions
By booking accommodation through Regent Apartments, you are agreeing to the following terms and conditions.
Definitions
Regent Apartments means Regent Apartments of 33 Cavendish Square, London W1G 0PW
References to you or your means the person or organization making the booking through Regent Apartments
The Booking
These terms apply to bookings made via the booking portal, the Regent Apartments website, by email or telephone, or in person with Regent Apartments.
Your booking is confirmed and a legal contract concluded once your payment has been successfully made. No booking is made or contract concluded when payment is declined or unauthorized.
Regent Apartments will facilitate payment of your booking, but you do not pay any fee or charge to Regent Apartments for its services.
You agree that the booking is for a short-term stay for leisure, business, or temporary purposes and does not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7) (a) of the Protection from Eviction Act 1977.
Bookings can be for any length from one night up to three months. Bookings may be made at any time up to 9.00 pm on the first night of your stay. Bookings may only be made by a person aged 18 or above, and there must be at least one person aged 18 or above staying in the accommodation.
You may not re-sell or re-assign your booking to any other person or organization except with the express authority of Regent Apartments.
Payment and Cancellations
All payments shall be made by Credit or Debit Card. Regent Apartments does not charge booking fees or credit or debit card fees.
Full payment is required upon booking and Regent Apartments shall supply an invoice.
The total price for your entire stay will be presented to you before you confirm your booking and make payment. Pricing is dynamic, and therefore, the price for the same or similar accommodation may vary over time after your booking is made. This does not confer upon Regent Apartments any right to require additional payment where the price increases and does not confer any right on you to a discount if the price decreases.
The following cancellation provisions apply unless specified otherwise in the reservation information provided prior to booking.
Both Regent Apartments and you may cancel the booking at any time up to 14 days prior to the first day of your booking, in which case a full refund will be made to you.
If you cancel the booking within 14 days of the first day of your booking, then Regent Apartments reserves the right to retain the full amount paid. Any refund will be at the Regent Apartments’ entire discretion unless it is able to book out the accommodation to other guests, in which case it shall make a refund to you of your booking cost, less any difference in price where the replacement booking was of lesser value.
Regent Apartments reserves the right to cancel bookings within 14 days of the first day of the reservation where it is necessary due to reasons outside of the company’s reasonable control or in the event of an overbooking due to delays or errors within the booking system. In the event of such cancellation, you will receive a full refund.
Security Deposit Requirement
Prior to occupying the property, the guest (“You”) is required to provide a security deposit (the “security deposit”) as a form of assurance against any potential damages, losses, unpaid fees, or any other breaches of this agreement during your stay.
The amount of the security deposit required will be communicated to you at the time of booking or separately in writing. Payment of the security deposit is to be made prior to occupancy and, in any event, no later than the date specified in your booking confirmation.
The security deposit serves as protection for the landlord against any costs or losses arising from your breach of this agreement, including but not limited to:
i. Damage to the property or its contents beyond ordinary wear and tear
ii. Outstanding utility bills or service charges.
iii. Any unpaid rent or fees due under this agreement.
iv. Any other costs or charges specified in this agreement or as allowed under standard UK law.
Subject to the terms herein, the Security Deposit will be returned to you in full or minus any appropriate deductions within seven (7) days of your departure from the property via bank transfer and 14 days via your card provider.
An inspection of the property will be conducted by the clean team and the landlord or their representative following your departure to ascertain if any damages or breaches of this agreement have occurred during your stay.
Should any damages or breaches be identified that justify a deduction from the security deposit, a detailed breakdown will be provided to you in writing. Any costs will be deducted from the Security Deposit, and the remainder, if any, will be returned to you.
If the cost of rectifying damages or breaches exceeds the amount of the security deposit, you will be liable to pay the balance within a specified time frame, as communicated to you in writing.
Your stay
Check-in time and check-out time shall be detailed in the reservation information. Regent Apartments may request an additional payment for early check-in or later check-out. Information on the check-in and check-out procedure and access to the accommodation will be provided separately.
Your booking is for serviced accommodation rather than a hotel or guest house service (unless expressly specified otherwise). Regent Apartments does not provide meals or newspapers.
Included in your room/apartment will be linen and towels, shower gel, and shampoo. A cleaning service is provided, and further information is available on request.
Your accommodation will also include a supply of coffee, tea, and sugar.
You are responsible for the conduct of all persons staying within the accommodation and shall ensure that they comply with these terms and conditions. In particular, you and your guests must not:
Smoke on the premises. All rooms and common spaces in our accommodation are strictly nonsmoking – you and other guests may only smoke outside of the premises.
Bring any pets into the premises, with the exception of assistance dogs or unless expressly agreed by the Regent Apartments.
Bring any potentially dangerous or hazardous materials or equipment onto the premises.
Tamper with any fire alarms or emergency equipment.
Remove, damage, or destroy any company property.
Use any technology provided by Regent Apartments to download or access any unlawful or obscene material.
Cause unreasonable disturbance to our other guests or any member of the Regent Apartments’s staff.
Make excessive noise, particularly after 10 pm, especially from TVs and other electronic devices.
Fail to return your room keys/fobs/cards at the end of your stay as, in the interests of security, Regent Apartments may have to replace the corresponding locks.
Damage, theft, and costs
Regent Apartments reserves the right to charge to the credit/debit card used for payment or any other card used to provide security in respect of:
The cost of replacing or repairing any property, including furniture, upholstery, fittings, appliances, or other fixtures and items that are damaged during your stay.
The cost of replacing any items of property which are stolen from the accommodation during your stay.
Any breach of the company’s non-smoking policy. A standard charge of £150 will be charged to your card when Regent Apartments finds evidence of smoking within the accommodation to cover cleaning costs, but Regent Apartments reserves the right to charge additional amounts to cover any damage caused by smoking.
Such costs may be charged on check-out, but Regent Apartments reserves the right to apply such charges to your card at a later date where necessary.
Where we are unable for any reason to apply such a charge against your credit/debit card, then an invoice will be sent to you, which you agree to pay within 14 days of receipt.
Regent Apartments will provide a receipt including a breakdown of costs for all additional charges made to your credit or debit card.